Job Title: Gymnastics Front Desk/ Core Group Leader

Branch: Downtown/Gymnastics

FLSA Status: Non-Exempt (Hourly) Part-Time

Reports To: Gymnastics Director

Schedule: Monday through Thursday, 4 to 8pm

Job: Starting Pay: $11.00

GENERAL STATEMENT OF DUTIES:

The position of Front Desk/ Core Group Leader is a part-time position located Downtown at the
Gymnastics Center. This position works in direct contact with current and potential members.
Primary duties are, but not limited to, being a source of information to both current and potential members, processing program registrations and memberships, and processing cash and non-cash transactions. Supervise students, parents and staff in absence of directors or when needed.

PRINCIPLE ACTIVITIES:

  • Greet members and guests.
  • Conducting tours of the Gymnastics Center.
  • Check In/Out Gymnasts.
  • Make Announcements to parents.
  • Speak to parents about gymnast’s progress/behavior.
  • Call parents when necessary.
  • Assist coaches with groups when necessary.
  • Rotate around groups to make sure classes are maintaining quality instruction.
  • Instruct a group if no other coach is able to do so within the safe coach gymnast ratio.
  • Assign duties to staff as needed.
  • Knowledgeable of YMCA departments and programs.
  • Answering inquiries, both in person and over the phone.
  • Knowledgeable regarding fees: class, joining, and program.
  • Ability to change account status and charge necessary fees.
  • Ability to accept and record all payments (cash/check/credit card).
  • Responsible for keeping up to date with procedures by reading the Front Desk Journal at the start of every shift.
  • Run nightly close out and balance with cash, checks, and credit cards while ensuring till is left at nightly balance amount.
  • Ensure nightly close out envelope is secured in safe.
  • Ensure doors and cabinets are locked and keys are secured in safe.
  • Assist Members/Program members with program registration(s).
  • Ability to address ALERTS with members in a discreet manner.
  • Answer member questions regarding account information.
  • Perform varies cleaning duties as assigned.
  • Resolve member complaints and issues. If necessary, properly refer them to appropriate
    supervisor or director.
  • Attend and participate in monthly staff meeting.
  • Perform other related duties as assigned by management.
  • Perform opening and closing duties as needed.
  • Assign cleaning duties during shift and end of shift.
  • Assign work stations to staff during classes, open gyms, camps and birthday parties as needed.

ABILITY TO:

  • Set an example for the members by displaying YMCA Core Values: caring, honesty, respect, and
    responsibility.
  • Establish and maintain cooperative relationships with members, staff, and others contacted in the
    course of the work.
  • Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations
    and needs.
  • Communicate clearly and concisely, orally and in writing.

SPECIAL REQUIREMENTS:

CPR/AED Certified (child and adult) Certification required within 3 months of hire. Completion of all mandatory on-line courses prior to 1st day of work.

COMPUTER SKILLS:

Proficient in the Windows Environment, emphasis on Word and Excel.

Education

High School diploma or currently enrolled.

PHYSICAL DEMANDS:

Carrying _ X_ Kneeling _X_ Pushing X_ Sitting X_
Climbing _X_ Lifting _X (min 25lbs) Running X_ Stooping _X_
Crouching _X_ Pulling _X_ Standing X_ Walking _X_

Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.